How can we help you?

Click 'Sign up' in the top navigation. Enter your name, email address, and a secure password. You'll receive a verification email — click the link to activate your account. You can also register via your Google account for a faster experience.

You can browse Soko without an account, but you'll need to sign in to save wishlists. Creating an account takes less than a minute.

On the sign-in page, click 'Forgot password?' and enter your registered email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive. The link expires after 1 hour for security.

We're sorry to see you go! Email us at support@soko.co.ke with the subject line 'Account Deletion Request' from your registered email. We'll process your request within 7 business days. Note that pending orders must be completed or cancelled first.

We take privacy seriously. Your personal data is stored securely and is never sold to third parties. Read our full Privacy Policy for details on how we collect, use, and protect your information.

Visit soko.co.ke/vendor or click 'Sell on Soko' in the footer. Fill in your business details, upload your business registration documents, and submit your application. Our team reviews applications within 2 business days.

We offer three subscription plans — Starter (free), Growth, and Pro — with varying monthly fees and feature quotas. There are no per-transaction fees from Soko. Payment processing fees (e.g., M-Pesa charges) apply as normal.

This depends on your subscription plan. Starter vendors can list up to 25 products, Growth up to 200, and Pro vendors have unlimited listings. You can upgrade your plan at any time from your vendor dashboard.

Funds from completed orders are held in your Soko wallet for 3 days after delivery confirmation, then released for withdrawal. Payouts are processed to your registered M-Pesa number or bank account on Tuesdays and Thursdays.

Prohibited items include counterfeit goods, hazardous chemicals, firearms, alcohol, tobacco, adult content, and any item that violates Kenyan law. Violations result in immediate listing removal and may lead to account suspension. See our full Seller Policy for the complete list.